Service Planner
Company: Jobot
Location: Millington
Posted on: November 17, 2024
Job Description:
Job opportunity for a team player with planning/coordinating
experience!!This Jobot Job is hosted by: Kyle BeardAre you a fit?
Easy Apply now by clicking the "Apply" button
and sending us your resume.Salary: $72,000 - $80,000 per yearA bit
about us:Growing machine manufacturer and servicer in Millington,
TNWhy join us?Casual office environment with a great team!Job
DetailsEssential Job Functions
- Responsible for the scheduling and dispatching of field service
representatives.
- Effectively, efficiently and profitably schedule the day to day
activities of service technicians as well as negotiate third party
providers if a technician is not available.
- Optimize call schedules to minimize expense.
- Collaborate with other coordinators to optimize labor
utilization
- Monitor online GPS technician management software to ensure
timely arrival/departure & coordinate with customer and additional
staff.
- Work with the Service Technicians on the sourcing of parts and
coordination/expediting to job sites.
- Respond to major contracted customers with daily service call
updates and tracking information as requested.
- Work with administrative team to maintain CRM service call
dispatching and tracking system.
- Execute daily processes to ensure quality control. -Timely
assignment and follow up of work orders and job data to contract
drivers.
- Maintain accurate records and ensure information is executed
timely and correctly.WORK ENVIRONMENTThis job requires majority of
time spent communicating with Management, customers and technicians
by telephone, email and other business technology.Qualifications
And Requirements
- Experience in the cartage transportation industry or service
industry with at least three years in operations and dispatch.
- Works under general supervision. A certain degree of creativity
and latitude is expected.
- Solid communication skills including written and verbal.
- Must be highly computer literate and have basic to intermediate
working knowledge of Microsoft Office Suite programs such as word
and excel. In addition, working knowledge of an e-mail system is
necessary.
- Assessment will be administered during interview process
- Ability to handle multiple tasks simultaneously and recall past
information
- Familiarity with geography of the region in which operations
are conductedInterested in hearing more? Easy Apply now by clicking
the "Apply" button.
Keywords: Jobot, Jackson , Service Planner, Other , Millington, Tennessee
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