Director of Information Technology (MCR Safety)

Company: Bunzl Distribution NA
Location: Collierville
Posted on: April 14, 2025

Job Description:

Director of Information Technology (MCR Safety)Job Category: General & AdministrativeRequisition Number: DIREC018642Apply now

• Posted: April 1, 2025
• Full-Time
• On-siteLocationsMCR Safety, a division of Bunzl, is seeking a Director of Information Technology to work on-site at our Collierville, TN, office. The Director of IT will manage all resources, services, applications, and is responsible for supporting all enterprise systems and users. Key responsibilities will include application development, development languages, application platforms, application technologies, multimedia, and relevant database technologies. This role will oversee all technology and electronic infrastructure, including workstations, servers, printers, networks, vendor specific hardware and software, telephones, ISPs, data center, and security systems.Responsibilities:
  • Provide support for MCR Safety's enterprise infrastructure, applications, and platforms
  • Plan, lead, organize, and manage staff workload
  • Develop and manage specific, measurable, achievable, realistic, and time-based objectives for staff
  • Monitor schedules for all group projects and prioritize based on business needs
  • Ensure timely project delivery within budget
  • Implement standards for software design and development
  • Evaluate and implement proper security measures per policy and best practices
  • Utilize designated service tracking software for issue resolution and SLA compliance
  • Provide technical advice and support to staff, as needed
  • Collaborate with departments to document project business requirements
  • Resolve technical problems using appropriate analysis techniques
  • Document internal processes, procedures, instructions and ensure documentation supports operations
  • Identify improvement opportunities in tools, processes, and troubleshooting techniques
  • Provide technical support during non-standard business hours, as required
  • Recommend IT solutions to reduce operational costs and enhance efficiency
  • Design and implement strategic plans for system capacity to meet current and future needs
  • Support disaster recovery and business continuity solutions
  • Prepare and maintain system documentation, including reviews and recommendations
  • Draft RFPs, bid proposals, contracts, and scope of work reports for IT projects
  • Perform cost-benefit and ROI analyses for proposed systems
  • Negotiate with vendors and contractors for network products and services
  • Manage and monitor departmental budgets
  • Improve customer service perception and satisfaction
  • Manage escalation of service issues within agreed service levels
  • Communicate with customers about progress and changes
  • Maintain knowledge of MCR Safety and departmental goals in relation to IT
  • Stay updated on emerging technologies through IT publications and online materialsRequirements:
    • Bachelor's degree in Business Administration, Engineering, Finance, Information Systems, Computer Science or other relevant field
    • Master's degree in Information Systems or Computer Science preferred
    • 5+ years' experience in information technology related operations or 10+ years' experience as a senior business professional
    • A minimum 5 years of managerial experience
    • 3+ years of strategic planning experience (technology models, analytic framework, strategic initiatives and KPIs)
    • Demonstrated experience in application development and support
    • Previous experience with SAP preferred
    • Experience with operations and organizational business roles
    • Experience formulating and implementing a technology roadmap and maintaining technical oversight
    • Foundational knowledge of IT systems and Enterprise Architecture supporting business (telecommunications, programming, customer care, mobile, GIS, finance, security, regulatory/compliance)
    • Experience with and skill in presenting/communicating complex information, emerging technologies, and trends to audiences with varying technical understanding
    • Demonstrated skill in applying leadership, consensus building, and coaching techniques
    • Experience in negotiating contracts and managing vendor relationships
    • Ability to thrive in a fast-paced environment with changing priorities
    • Relevant certifications (PMP, ITIL) are a plus
    • Ability to travel (approximately 25%), as neededSkills and Abilities:
      • Leadership and managerial techniques and principles
      • Knowledge of approaches to strategic and technology planning
      • Experience in application of enterprise architecture to guide organizations towards achieving strategic vision
      • Knowledge of fiscal planning and budget preparation; best practices related to change management
      • Skill in handling conflict and uncertain situations
      • Excellent verbal and written communication
      • Ability to handle multiple tasks and prioritizing
      • Work with frequent interruptions/changes in priorities
      • Quickly recognize and analyze irregular events
      • Experience in guiding teams through change initiatives.
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Keywords: Bunzl Distribution NA, Jackson , Director of Information Technology (MCR Safety), IT / Software / Systems , Collierville, Tennessee