Front Desk Guest Services Representative

Company: Houser Creek Hospitality, LLC
Location: Union City
Posted on: February 14, 2025

Job Description:

Guest Services Representative (Front Desk) - Night Audit



We are seeking strong-minded, customer service-driven individuals to join our team at the Front Desk. As a front desk agent, you are the first and last point of contact for all guests. You are responsible for welcoming the guests and setting the tone for their stay and leaving a great lasting impression as they depart.

Responsibilities:
As a front desk agent, you will be responsible for, but not limited to:
--- Guest check ins and check outs.
--- Meeting room hosting a refreshing.
--- Making reservations and handling billing issues.
--- Problem-solving and troubleshooting.
--- Anticipating the needs of guests and making preparations to exceed those needs.
--- Working with groups and special requests.
--- Guest relations - online, in-person, and on the phone.
--- Keeping up to date on our surrounding area to better serve our guests.

Qualifications:
--- The ideal candidate for this Guest Services Representative and / or Night Audit position in Union City, TN, US should possess excellent verbal and written communication skills.
--- Demonstrate the ability to thrive under pressure and effectively multitask in a fast-paced environment.
--- A team player who can work harmoniously with others in different departments to meet the business's demands is essential.
--- Flexibility in scheduling is desired, as this role involves shifts during the day (7 am-3 pm), evening (3 pm-11 pm), and overnight for night audit (11 pm-7 am). We understand not all candidates are interested in the overnight / audit shifts.
--- A desire to be a life-long learner - hospitality is a field where (like many others) you will learn something each day. You learn from guests, supervisors, online training and other sources.

About Company:
Houser Creek Hospitality, LLC owns and operates hotels and an events venue. We are local and have been involved in the Union City and Martin communities for decades. Employees have benefits such as insurance, vacation time, family memberships to a local park, IRA, hotel discounts when traveling, and more. The company strives to promote from within and offers brand and other appropriate job training.

Keywords: Houser Creek Hospitality, LLC, Jackson , Front Desk Guest Services Representative, Hospitality & Tourism , Union City, Tennessee